Our Services
Service Standards
MucaRe always maintains high and world class service delivery standards riding on competent, dynamic and diversified skills base in underwriting, accounting and business administration. The company also invest in systems and procedures that enable easy, quick and efficient business administration that filters through to client convenience.
Our Business Model
MucaRe structures its operations in a way that ensures efficiency. The services are interlinked so that the clients get the best when our internal staff knows the needs of the clients in all areas, including the following;
Treaty Business
We are dedicated to provide our clients with excellent treaty services and our products include proportional treaties and non-proportional treaties. The company aims to assist its clients in modelling the most appropriate treaty programs that meet the different clients’ strategic objectives and reinsurance objectives. MucaRe provides treaty services for various classes of business including; ·Fire ·Engineering ·Contractors All Risks ·Motor ·General Accident
Facultative Business
MucaRe offers excellent services in facultative business. The team is well experienced in handling facultative business from the Zimbabwean market and other regional markets. This broad experience helps the team to provide tailor made service and value addition to each market segment. Decision making in our facultative underwriting is decentralized and our underwriters assume full responsibility to negotiate terms, accept or improve offers guided by sound underwriting principles.
Claims
We are proud to let our clients know that we take claims service as the shopping window. As MucaRe, we ensure that claims and claim queries are attended to within the shortest possible time. The company’s aim is to surpass clients’ expectations as far as claim payments are concerned. In our claims handling, we value transparency, engagement, fairness, impartiality and empathy.
Training
We are aware that ‘knowledge shared is knowledgemultiplied’. MucaRe offers training to its marketsegments as a way of improving quality across
the value chain. We also target to add value to our clients’ business by sharing information on clients’ needs as identified.
We ride on the expertise of our internal staffand retrocessionnaires to disseminate skills to ourclients.
The company also go for an extra mile byconstantly sharing with clients any new products,market trends and market developments.
MUCA REINSURANCE
COMPLEX RISK SIMPLY HANDLED.
Monday to Friday: 8am to 5pm
Weekends: Closed
CONTACT US
Reach out to us for expert reinsurance solutions tailored to your risk management needs and secure a resilient future.